Reference

Terms and Conditions That Actually Tell You Where You Stand

These terms set out what ray77 expects from you and what you can expect from us — covering account creation, wallet transactions through DANA, OVO, and GoPay, and how access works for eligible regions in Indonesia where local law permits.

Applies to all account holdersCovers DANA, OVO, GoPay wallet useJurisdiction-dependent accessUpdated without prior noticeContact support for clarification
ray77 Terms and Conditions That Actually Tell You Where You Stand
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear — whether that's a wallet verification requirement tied to your OVO account, a question about how a GoPay withdrawal is processed under these rules, or a dispute about account suspension — our support team handles all of it directly. Reach out through any of the channels below and we'll point you to the relevant clause or connect you with someone who can resolve it.

Live Chat Available directly from your account dashboard. Use this for urgent terms queries — wallet dispute clarification, account-hold reasons, or eligibility questions that need a fast answer.
Email Support Send a detailed message to our support address for formal terms requests, account closure instructions, or written confirmation of any policy change affecting your wallet use.
Help Centre Our Help Centre documents standard terms scenarios — including how DANA deposits are governed, what triggers an account review, and what you need to do to verify your wallet.
HOW WE HANDLE POLICY

Account Security and Policy Handling at ray77

These terms are not just a legal formality — they define how your account data is stored, how wallet transactions are recorded, and what happens if a dispute arises. We apply the same process to every account regardless of which e-wallet you use. Here is what that looks like in practice across the four areas that matter most.

Account Data Retention

We retain your account data for as long as your account remains active and for a period after closure, as required under the applicable framework.

Wallet Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account ID. If a deposit or withdrawal is disputed, we reference these records during review — the process is the same for every wallet type.

Cookie and Session Policy

We use session cookies to keep your account active while you browse the lobby. Persistent cookies help us remember your wallet preference between visits. You can adjust cookie settings through your browser at any time.

Requesting Changes or Corrections

If you believe any account information we hold is incorrect, contact support with your account ID and the specific detail you want corrected. We will review and respond within the timeframe set out in our data handling policy.

Frequently Asked Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — from wallet deposits to account suspension and everything in between.

Yes. These terms cover every transaction method available on ray77. Whether you deposit via DANA, transfer through OVO, or use GoPay, the same rules on wallet verification and dispute handling apply.

We may suspend or close your account without prior notice if a breach is identified. You will be notified through your registered contact detail, and any pending withdrawals are handled according to the terms in force at that time.

Access depends on whether ray77 is permitted under local law in your specific region. It is your responsibility to confirm eligibility before registering. We do not make a legal determination on your behalf.

Updated terms take effect immediately when posted. We recommend checking this page periodically. Continuing to use your account after a change is posted means you accept the revised version without reservation.

Contact our support team via live chat or email with your account ID. We will confirm what data we hold and how long it is retained, in line with our data handling framework disclosed on request.

Stop using the platform and contact support to formally close your account. This is the correct process. Continued use after a change is posted is treated as acceptance under these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.