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How ray77 Handles Your Personal Information

When you open an account with ray77, you share personal details with us — and we take that seriously. This policy explains exactly what we collect, why we collect it, how it's stored, and what rights you have over your own data.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and tracking disclosureYour right to access or delete dataDirect contact path for data requests

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What We Collect and Why We Use It

ray77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information needed to run your account securely and process transactions. This includes your name, email address, date of birth, and the payment method you use — whether that's DANA, OVO, or GoPay. When you connect a local e-wallet, we receive a transaction reference

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and wallet identifier; we do not store your full wallet credentials or PIN at any point. We also log device data such as IP address, browser type, and session activity to detect unusual access patterns and keep your account safe. If you contact our support team,
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the conversation is recorded and retained for a limited period to help us resolve disputes and improve service quality. Data collected during your account registration is used solely for account management, payment processing, fraud prevention, and communication related to your account activity. We do not sell
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your personal data to third parties, and we do not share it with marketing networks without your explicit consent. Where data must be shared — for example, with a payment processor to confirm a DANA or GoPay withdrawal — it is shared only to the extent
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necessary to complete that transaction. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply technical and procedural controls across our platform to keep your data secure at every stage — from account creation through to withdrawal verification. Here is how each key area works in practice.

Data Storage and Security

Your account data is stored on encrypted servers. SSL encryption is applied across all data transfers, including when your DANA or OVO transaction details pass between your device and our system.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. Analytics cookies help us understand how pages are used; you can manage these through your browser settings.

Data Retention Period

Account data is kept for as long as your account remains active, plus a further period required for financial record-keeping. When you close your account, we begin the deletion process in line with our internal retention schedule.

Your Right to Access and Correct

You can request a summary of the personal data we hold on your account at any time. If any detail is incorrect — including the wallet identifier linked to your GoPay account — contact support and we'll update it promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. Reach us through the channel that works for you — we'll confirm receipt and respond to data-related requests within a reasonable period.

Common Questions About Your Privacy on ray77

These are the questions we get most often about how your data is handled. If your question isn't covered here, reach out through live chat or email and our team will respond directly.

We collect your name, email, date of birth, and the payment details you register — such as your DANA or OVO wallet identifier. We use this to verify your account and process withdrawals.

We share data only where it is necessary — for example, passing a transaction reference to GoPay to confirm a withdrawal. We do not share your data with advertisers or sell it to any third party.

Log in and submit a request through the Help section, or contact us by email. We'll verify your identity against your registered account before releasing any data summary.

Yes. Submit a deletion request through support or email. We'll close your account and begin the deletion process, subject to any retention obligations required for financial records.

We use functional and analytics cookies. Functional cookies are required for login and payment preferences. Analytics cookies can be disabled through your browser settings without affecting core account access.

We store only the transaction reference and wallet identifier needed to process payments — never your full credentials or PIN. All data in transit is encrypted using SSL.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Appray77 App

How ray77 Handles Your Personal Information

How We Protect and Manage Your Data

Data Storage and Security

Cookies and Tracking

Data Retention Period

Your Right to Access and Correct

Reach Us About Your Data

Common Questions About Your Privacy on ray77

01 What personal data does ray77 collect when I register?

02 Does ray77 share my data with third parties?

03 How can I request a copy of the data ray77 holds on me?

04 Can I ask ray77 to delete my account and personal data?

05 How does ray77 handle cookies and can I turn them off?

06 Is my wallet data from DANA, OVO or GoPay stored securely?

Privacy Policy

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